We are happy to welcome you to our website www.etam.com (hereinafter referred to as the “Website”).
These general sales conditions exclusively govern the sale of products offered on the Website. They are systematically made available to the customer on the Website when any order is placed.
Therefore, placing an order implies that the Customer fully accepts all of the general sales conditions without reserve, overriding any other sales conditions found in advertising or catalogues from the vendor and, in particular, the conditions applicable in Etam shops.
They cannot be held to any additional or differing conditions set forth by the Customer, unless expressly accepted by them, no matter when the condition was brought to the attention of Etam. Should Etam choose not to avail itself of any one of the present general sales conditions, this can in no way be interpreted as a waiving of that right by Etam and that right may be invoked at a later stage.
We do our utmost to ensure that the information provided on the Website is correct and up to date; we reserve the right to correct the contents of this Website at any time and without warning.
If any circumstances not provided for herein arise, they shall be governed by French laws concerning distance sales.
ETAM PRET A PORTER SA
57/59 rue Henri Barbusse
92614 Clichy Cedex
Nanterre Trade and Companies Register no. 337 598 866
Managing editor: Cyrielle Petiot
This Website is hosted by: Stockho
51 Rue le Peletier, 75009 Paris
+33 (0)1 40 61 50 22
If you require any information, please contact our Customer Services department:
These terms and conditions govern the sale of Etam "prêt-à-porter" and "lingerie" articles on the web site of ETAM PRET A PORTER SAS, which has a stock capital of 5 846 820 Euros and is registered in Nanterre under the company number B 337 598 866 and has its registered office at - 57-59, rue Henri Barbusse - 92614 Clichy Cedex - France (hereinafter "Etam") to all non merchants who are physical persons aged 18 and above.
Delivery to 20 countries + French overseas territories (except Guyana): Austria – Azores- Belgium – Denmark – Germany – Finland – mainland France - Ireland - Italy - Luxembourg - Madeira - the Netherlands – Norway - Portugal – Spain – Sweden – Switzerland – the United Kingdom. All products offered for sale are subject to availability.
Prices are given in Euros for the concerned countries. Shipping costs will be added
to
prices, where applicable.
Your order implies acceptance of the price and description of products available for
sale.
Any dispute regarding this matter will be dealt with in the “exchange/return”
process
described below.
We reserve the right to modify prices and descriptions in the event that costs increase, notably
the
VAT rate, and in the event that we have made a typing or data input error.
While we do everything in our power to list prices accurately on our website, pricing errors may arise. Any orders involving obviously incorrect prices due to a pricing error shall be cancelled, irrespective of whether the order has been validated by our personnel.
All orders placed on the web site must be paid for with a payment card of your
choice:
CB, Visa, Mastercard, Amex as well as all country variations of these cards.
Your order will only be placed after you have entered your bank card number.
This payment will then be validated by GIE carte bancaire.
All web site users who do not have a Customer number must register to obtain a one.
This number is personal. In the event that this number is lost, you must contact Etam Customer
Services as soon as possible; the contact details can be found above. In all cases, entering
your
bank card number online and final validation of the order constitutes proof of your order in
accordance with the provision of the law dated 13 March 2000 and payment must be made for all
articles mentioned on the purchase order.
This validation constitutes a signature and express acceptance of all the operations carried out
on
the web site.
However, should you notice that your bank card has been used fraudulently, please contact our
customer services as soon as you notice any irregularity. Final order validation takes place
after
payment validation.
Once you have placed your order, you will be a sent a confirmation email summarising your order
and
the delivery address.
Following the date you receive your order, you have 30 days in which to return your
order (unworn and in its original packaging). To do this, please follow the return instructions
indicated on your return slip.
Please be aware that articles returned by customers must be intact and any damaged or soiled
articles will not be accepted.
Exchange or refund? It's up to you!
In either case, the articles must be returned with the delivery slip duly completed by you. (You will find the return slip in your order package.). Please be aware that if you paid by gift card, e-card or if your bank card has expired, you will need to contact customer services on 01.55.90.75.75 to obtain your refund.
Kiala or La Poste delivery options, it’s up to you!
Kiala : With over 4000 Kiala offices in France, there is certainly an office near you. Take advantage of longer opening hours to pick up your package.
As soon as your package is ready for collection in your Kiala office, you will be notified by email or SMS. You have ten days in which to pick up your package.
Coliposte : Your package is delivered to your home or to another address of your choice (indicated on the registration form).
When placing your order, make sure you give as much information as possible regarding your contact details and delivery address.
If you are not home: a delivery notification slip will be left in your letter
etm-box.
Your package will be available for collection for two weeks from the nearest post office.
In the event that your package is not delivered within the usual time frame, you must inform us
of
this delay within 30 days by sending an email to the following address: customer.service@etam.com
We will then contact the postal services and open an inquiry.
If you have any questions about an order, please contact our Customer Services
department.
To contact us, please go to the “Contact us” page on our web site.
In the event that you need to make a claim, please give your customer number as well as the
reason
for contacting us.
Following the resolution of your problem, and if necessary, your bank card will be credited with the amount in question using our secure payment partner - ADYEN.
Inquiries concerning delivery of a package with the French postal system must be done within 30 days.
In addition, once a “claim” file has been opened, requests for refunds can only be honoured if made within 2 months. Due to our accounting system, we can only reimburse customers within 60 days of the original purchase.
The information you provide on this website will be only be used by Etam or its partners and only if the Client expressly authorises it in accordance with the conditions outlined below.
In accordance with Act no. 78-17 of 6 January 1978 pertaining to the protection of individuals with regard to the processing of personal data, you have the right to access and modify your personal data at any time.
To do so simply send a request along with your details:
You may accept or refuse to authorise Etam to use this data by so stipulating on the registration form or by simply sending a request be email or post to the addresses indicated above.
Our web site has been carefully designed to meet the needs of our clients and this is one of the reasons we use cookies. Cookies tell us when you visit our web site and are only used to improve Client services.
Placing an order means that you accept these general sales conditions. The present
sales conditions are subject to French law.
In the event of a dispute, only the French courts will have jurisdiction.
Etam uses the ADYEN secure payment service, which complies with the SSL security
norm.
Confidential data (card number, expiry date) are encrypted before being sent to the ADYEN server
and
are never sent to our server.
The ADYEN server is directly connected to the bank’s server in the country in question.
The products on offer comply with French law.
Product photographs and product descriptions are not legally binding.
Therefore, ETAM shall not be liable in the event that there is an error in any of
these
photographs or descriptions.
ETAM shall not be held liable if an order is not completed because of the unavailability of
stock;
an act of God; a disturbance or general or partial strike by the postal services; delivery
and/or
communication services; in the event of any damages resulting from the fraudulent intrusion of a
third-party leading to the modification of information on the web site; and more broadly any
direct
or indirect damages whatever their cause, origin, nature or consequences caused by any
individual
accessing the web site or not being able to access the web site; use of the web site and/or any
claims related to any information originating directly or indirectly from the latter.
ETAM will in no way be liable for any indirect damages resulting from these terms
and
conditions such as operating loss, loss of profit, missed opportunity, damages, and costs.
ETAM reminds you that under article 1124 of the Civil Code, minors are not authorised to place
orders. Therefore, any orders intended for minors, must be made on their behalf by a parent or
legal
guardian. In the event that a minor’s personal data are inadvertently collected, parents
and
legal guardians can oppose their conservation and/or their transmission to a third party.
Hypertext links can direct users to web sites other than this one. ETAM declines all liability
as to
the content of these web sites should they contravene any laws or regulations currently in
force.
The use of the www.etam.com web service is strictly personal.
In accordance with the law governing literary and artistic property or other similar rights, this web site and any of its associated elements, brands, designs, models, logos, graphic images, etc. on the web site and their compilation are the sole property of ETAM or its suppliers. Suppliers do not grant any licences or rights other than to consult the web site.
These terms and conditions will remain in force for the entire term that ETAM places products and services on the Internet for sale.
The digital records securely saved on Etam’s and its partners’ information systems will be considered as proof of communication, orders and payments between Etam and the Client.
This contract is subject to French law. The language used in this contract is French. In the event of litigation, the French courts will have jurisdiction.
Given the likelihood of changes to the web site, ETAM reserves the right to adapt or modify, at any moment, these general sales conditions. The new general sales conditions, where necessary, will be made known to the client by posting the modifications on the web site and will only be applicable to sales made after these modifications.